Returns

returns_policy

Returns at Unmanned Systems Source are accepted; we stand behind every product we sell. Unmanned Systems Source will accept merchandise Returns subject to the terms outlined in this Return Policy.  We will either replace the product or refund your payment, according to your request.

Returns process:

  • Request an RMA (Returned Merchandise Authorization) number before returning product(s) by contacting us at: [email protected]
  • Returns not related to a manufacturers’ warranty must be made within 30 days of date of invoice. Include the original invoice number, a brief explanation outlining the reason for the return, and return product in the original packaging and in resalable condition.
  • All ESD sensitive devices will undergo incoming inspection.  An ESD product that has not been handled according to the standard will not be eligible for credit.
  • Products returned solely due to customer error may be subject to a restocking charge.
  • To the extent that Unmanned Systems Source purchases a Product from a manufacturer specifically for you, such Products may be Non-Cancelable/Non-Returnable.
  • Returns relating to manufacturers’ warranties are subject to the terms and conditions of the applicable manufacturer’s warranty and the applicable manufacturer’s return policies for the Product (e.g., some Products may require return directly to the manufacturer). Please contact [email protected] for details.

By returning any product to Unmanned Systems Source, you represent and warrant that the returned product was purchased from Unmanned Systems Source, is not counterfeit or otherwise non-conforming.  You also agree that Unmanned Systems Source may test any returned product to determine whether such product is counterfeit, nonconforming, or otherwise violates this Agreement. In the event Unmanned Systems Source determines, in its sole discretion, that any returned product is counterfeit, non-conforming, or otherwise violates this Agreement, Unmanned Systems Source may (i) report such problem to any applicable governmental or regulatory agency or any other applicable third party; (ii) quarantine such product for further testing or other analysis; and/or (iii) take such other actions as may be required or permitted under applicable law.

We may carry  items that cannot be returned: items with expiration dates, items registered to the user, customized items, and computer software.  For assistance or questions regarding a return please contact [email protected].

Refund Methods

Returns made within 30 days of purchase will be refunded with the type of payment used in the original sale.